what we love to do

our mission

Our purpose is to create opportunities for companies and brands to build genuine relationships with people that ultimately lead to Love.

what we think

Companies and brands that engage hearts and minds are the ones that succeed.

experiences
impact
engagement
relationships 

how we work
& what we value

heart

how we work
& what we value

We work collaboratively with you to create experiences that work for you.

We think strategically to inspire ideas and we execute with precision, passion and flair. We value being brave, challenging the norm and getting results.

We create experiences where love has a chance to grow between organisations and brands and the people that matter to them.

Because once you have love, you don’t want anything else.

why
love?

The ultimate goal of any business is Customer Advocacy or what we like to call Customer Love. We prefer the term Love as it really is the most spectacular, euphoric feeling you can have.

Customer Love is created by the coalition of experiences customers have with brands and organisations – what they see, hear, touch and feel as they interact with a product or service. There are many interconnected touch points which lead to the creation of Customer Love.

And doing it right once is good, but not enough. True Customer Love is the result of consistent positive customer experiences. It is a long lasting and deeply connected relationship – not solely a transactional one.

We believe in customer love.
We believe in brand love.

customer
experience

Why love

Customer Love can only be created when experience exceeds expectation.

 

At bgb we fervently focus on exceeding both our clients and their customers’ expectations. We create the interactions – the moments of truth – for organisations and brands that build deeply connected relationships and ultimately Love.